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Help needed (please) with the Apple Music Android app

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 Hugh
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I've been experiencing a problem with Apple Music on the Android app for the last couple of days. I've now tested on 3 Android devices, but I would be grateful if someone else could check for me to see whether it is just me having the problem!

The issue is that for many albums where Apple is now grouping tracks within an album by work the tracks are blank and the album is therefore unplayable. For example, although at the beginning of the week I was able to view and play the Haydn 2032 vol 11 album as normal, since about Thursday what I see is as in this screenshot. 

Could someone, please, check to see whether they experience the same issue? I'll post a link to the album here, but it might be a better test if you search for "haydn 2032 vol 11" and open the album from the search results.

https://music.apple.com/gb/album/haydn-2032-vol-11-au-go%C3%BBt-parisien/1607569504?ls


   
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 Jen
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That doesn’t sound good 😕

I’ve just looked at the same album on Apple Music on IOS (both by searching directly and by following your link) and in both cases the tracks are not grouped by work… and they play fine.

A quick survey of other new releases and these are all grouped into works with the tracks visible and playable.  Puzzling that the Haydn 2032/11 should be different?

Is it just that one album that is ‘broken’ for you?

 


   
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 Hugh
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@jen Thanks for checking.

From what I've seen it seems likely that it just affects the Android app.

Many albums that have been divided into works are broken, but not all. As an example of how widespread it may be when I searched for "delalande grands motets" yesterday (following your recommendation) there were 5 hits all of which suffered from the problem. (I've yet to hear a grand motet!) An example of an album that is divided into tracks but unbroken is Haydn Op 76 1-3 by the Chiaroscuro Quartet (... incidentally, I much enjoyed their sonorous performance of no 2, which you highlighted in the discussion about top quartets.)

None of the albums that I've seen that are not divided into works (i.e. there is just a single list of tracks) seem to be broken from what I've seen.

When I've looked at albums in my web browser (even those that are not currently working on my phone) I've only ever seen a list of (playable) tracks (no work headings). The only one I checked on an iPhone was Haydn 2032 vol 11.


   
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 Jen
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How frustrating!

(And yes, it does look like the issue may be with the Android app. I’ve checked the Delalande on IOS, and that album is grouped into works, but all fine)

Hopefully another Android user will be able to confirm one way or another for you… and Apple get this sorted very soon!!


   
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 Hugh
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Dinah has confirmed that there is a significant issue. So I can now go back to Apple and tell them that it's not just me ... it's affecting people in more than one continent.


   
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(@dinah)
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I checked again this morning, the issue still persists.

Thanks, @Hugh, for keeping us in the loop.


   
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 Hugh
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I've reported the bug to Apple Support and that it has been confirmed by users in different continents. I think that in the end they accepted that there really is a bug. There doesn't seem to be any support specifically for Apple Music, but I hope the message will get through and that the bug will soon be fixed. We shall see.


   
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 Hugh
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I've confirmed that the bug was not caused by an app update.

(I've found out how to check when the app was last updated. This was on 20th January when I updated manually so Apple may have issued the update earlier. There is currently no more recent update available.) 


   
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 Hugh
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The bug seems to have been fixed this morning. Hooray!


   
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 Jen
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That’s very good news!


   
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(@dinah)
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@hugh I'm happily listening to Delalande's Grands Motets on Apple music right now. 👏

How so very wonderful! Thank you @jen for the recommendation.


   
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 Hugh
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Thank you @dinah for reminding me, and @jen for recommending the Delalande album by Ensemble Correspondances under Daucé. What sumptuous music. I was particularly impressed by the final sections of the Dies Irae. Who is the soprano in Oro supplex?


   
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 Jen
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Posted by: @hugh

I was particularly impressed by the final sections of the Dies Irae. Who is the soprano in Oro supplex?

I agree! The last three sections of the Dies Irae are simply sublime.

It seems that the soloists are all members of Ensemble Correspondances - the soprano in Oro supplex is Perrine Devillers.


   
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